Patient Reviews

Reviews for Laser Vision Correction Services Near Encino, CA

Patient Reviews

When it comes to choosing an eye doctor for you and your family, Ophthalmology Associates of the Valley (OAV) knows how important it is for you to holistically consider your options. In a huge area like Los Angeles, it may seem overwhelming to try and find a group that services both Encino and West Hills in California. To make it easier for you, the OAV team has compiled all of the online reviews in one spot. As you read through, our testimonials are from former and current patients, and we greatly appreciate the time they take to write them. Patient feedback allows us to ensure we continue maintaining our patient-centered perspective. We encourage you to read our customer testimonials and call us to schedule an appointment for additional information.

Filter3 Reviews  
4.0
DAPI
Review from C.C.  |  Source: Demandforce  |  Nov 20, 2020

There was a bit of a long wait before I was seen, probably due to the Covad protocols that now need to be followed. And the seating in the waiting room was open (all seats available). But they seemed to be controlling the number of patients that were scheduled so there were no issues with keeping our distance. Otherwise everything went smoothly. I especially liked the physician that completed my refraction exam. She was patient and communicated very clearly. I have been a patient of Dr. Elkins since he first came to this practice to provide Lasik treatments. He is quick but thorough. I especially appreciate that he communicates clearly. More

4.0
DAPI
Review from L.M.  |  Source: Demandforce  |  Oct 05, 2019

The reception office was nice and accommodating. Dr Kramar and clinical staff are great, friendly, efficient, and know what they are doing. I cannot say the same with the check out experience. I asked for the result / summary of my visit be sent to my MD who requested for the ophthalmology base line. She did not find the request in the notes and did not even initiate to ask someone, but offered to give me a copy to send it myself. I would have been OK with it but this person needs some people skill and smile a little - just a little to make the patient comfortable =/ More

4.0
DAPI
Review from E.H.  |  Source: Demandforce  |  Sep 12, 2019

Dr Elkins is very smart. If there is a problem, I feel fully confident that he will identify it and treat it or send me to a specialist who can. This practice is managed well regarding patient thru-put during the office visit and coordination between the medical practice and the optician services. They seem to have the latest diagnostic machines. Dr Elkins displays an intensity that can come off as cold and impatient. Once he starts conversing, he does relax and warm up. I would encourage Dr Elkins to make more small talk with his patients. It would relax him and his patients would feel cared for and listened to which is foundational to a doctor-patient relationship. One other comment - the staff and techs are competent and nice, but like my comment above, they don't come off as friendly at first. I think if they went back to basics: Introduce themselves - (Hello my name is _____ and I am the [their designation]. I am going to [ explain in simple terms what they will do]. And SMILE! From the patient perspective, you are ushered from one room to another quickly with little understanding as to the staff's role in the practice, what they are doing and why, and you do not even know their name. These are simple fixes that can make the pt experience much improved. More

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