Dr Elkins was extremely helpful and advised me that I should have cataract surgery to help my vision. I plan to do that as soon as possible. Office staff is friendly and efficient especially in choosing new glasses. More
Excellent cataract surgery results. Lobby wait time can be excessive. More
Excellent cataract surgery results. Lobby wait time can be excessive. More
There was a bit of a long wait before I was seen, probably due to the Covad protocols that now need to be followed. And the seating in the waiting room was open (all seats available). But they seemed to be controlling the number of patients that were scheduled so there were no issues with keeping our distance. Otherwise everything went smoothly. I especially liked the physician that completed my refraction exam. She was patient and communicated very clearly. I have been a patient of Dr. Elkins since he first came to this practice to provide Lasik treatments. He is quick but thorough. I especially appreciate that he communicates clearly. More
The reception office was nice and accommodating. Dr Kramar and clinical staff are great, friendly, efficient, and know what they are doing. I cannot say the same with the check out experience. I asked for the result / summary of my visit be sent to my MD who requested for the ophthalmology base line. She did not find the request in the notes and did not even initiate to ask someone, but offered to give me a copy to send it myself. I would have been OK with it but this person needs some people skill and smile a little - just a little to make the patient comfortable =/ More
Dr Elkins is very smart. If there is a problem, I feel fully confident that he will identify it and treat it or send me to a specialist who can. This practice is managed well regarding patient thru-put during the office visit and coordination between the medical practice and the optician services. They seem to have the latest diagnostic machines. Dr Elkins displays an intensity that can come off as cold and impatient. Once he starts conversing, he does relax and warm up. I would encourage Dr Elkins to make more small talk with his patients. It would relax him and his patients would feel cared for and listened to which is foundational to a doctor-patient relationship. One other comment - the staff and techs are competent and nice, but like my comment above, they don't come off as friendly at first. I think if they went back to basics: Introduce themselves - (Hello my name is _____ and I am the [their designation]. I am going to [ explain in simple terms what they will do]. And SMILE! From the patient perspective, you are ushered from one room to another quickly with little understanding as to the staff's role in the practice, what they are doing and why, and you do not even know their name. These are simple fixes that can make the pt experience much improved. More